Helpdesk ticketing system

Get organized with a help desk ticketing system that turns all support requests, from both customers and employees, into tickets.

E-mail ticketing done right

Efficient & effective helpdesk software

Turn e-mails to tickets

The universal inbox gathers all of your messages into one place and turns them into tickets.

Scalabile and flexible

BASCRM Helpdesk is for support teams of all sizes. It covers all your needs, from e-mail ticketing to advanced process automations and customizations.

Ticketing

Our all-in-one helpdesk for your support team to resolve tickets that require more context and collaboration.

Routing automation

Streamline all customer communication in one place and route the right tickets to the right agents, and reassign when required.

Quick to set up

Our helpdesk software can be up and running in no time. Within minutes you can create a Helpdesk flow by configurering the e-mail and assigning agents.

Dashboards, analytics & insights

Our dashboards and reports are packed full of valuable information and keeps you up-to-date on your helpdesk statistics

Customer-focused helpdesk

Helping you make happier customers

We are are here to help you create a professional help center. BASCRM Hepdesk will automate workflows. Teams can collaborate from a shared inbox and easily access all data to see the whole customer journey from a single view.

Reporting

See powerful reporting and dashboards.

Notifications

Get notified everyime a payments is processed.

Invoice automation

Put your invoicing on auto-pilot.

Helpful helpdesk software

Speed up ticket resolution with Smart Automations.

Streamline and automate ticketing

BASCRM Helpdesk vastly reduces the amount of time you have to spend responding to support request emails. Operate your tickets via email or chat and provide the best communication to your end users.

Quick to set up

Our helpdesk software can be up and running in no time. Register the helpdesk group, add users and configure the e-mail settings - you team can start processing support tickets in a matter of minutes.

Dashboards and reporting

Empower users to create their own refreshable reports to see the data behind the numbers and get instant answers to critical business questions. Improve your team’s productivity and planning by monitoring trends and eliminating bottle-necks.

Support end users and empower your teams

BASCRM Helpdesk is a game changer in turning support teams from daily fire-fighting to delivering awesome customer service. Our applications are easy and user friendly - customer service teams and other stakeholders are able to quickly adapt and utilize the system.

There’s power in simplicity

Every time a customer submits a request via email, chat, phone, or web - a ticket is created and added to a queue.Flexible customer service software for companies of any size.

  • Transform requests to tickets
  • Deliver value faster
  • Resolve incidents quickly
  • Queue automation

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FAQ

If you don't see an answer to your question, you can send us an email from our contact form.

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Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Cras mattis consectetur purus sit amet fermentum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec sed odio dui. Cras justo odio, dapibus ac facilisis.

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Cras mattis consectetur purus sit amet fermentum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec sed odio dui. Cras justo odio, dapibus ac facilisis.

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Cras mattis consectetur purus sit amet fermentum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec sed odio dui. Cras justo odio, dapibus ac facilisis.

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Cras mattis consectetur purus sit amet fermentum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec sed odio dui. Cras justo odio, dapibus ac facilisis.

Unleash the power of your customer service

Organize, prioritize, and manage all customer interactions in one place with a robust helpdesk ticketing system.