Route calls to the right agent every time according to your own business rules with ACD Intelligent Routing.
Enable your customers to perform routine operations over the phone by themselves with IVRs messaging and route into desired queues.
Create extensionss for your entire organization and let your team reach each other with a few clicks.
Extensions are connected directly under the switchboard number and choose which number displayed on outgoing calls
Configure you business opening hours, set IVR messaging for the closed hours and create delightful customer experiences by diverting customers to other channels.
Full CRM iIntegration
Your call center is full integrated in BASCRM from day one. Empower your Workforce with Seamless Integrations, fetch and load customer data in real-time.
Skill Based Routing
Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.