• Overview
  • Voice
  • Call center
  • Messaging

Create innovative and delightful
customer experiences

Optimize your business applications and agents with our top-notch contact center software; compliant, customizable and feature rich.

The management and maintenance of your call center is so easy that you can effortlessly manage it yourself. Easy and fast deployment - no hardware required!

Easily scales as your business grows

Get started in minutes with our intuitive browser based user interface. Create and manage user groups, IVR call flows, voice mail and call recordings all with the click of a button. Easy to scale by adding new users as your business grows!

  • No upfront investment required
  • Slash you monthly PBX costs
  • Click2Call and CRM integrated
  • Call Transfer
  • Interactive Voice Response Menus (IVR)
  • Call Queuing (ACD)
  • Music on Hold
  • Voice Transcription
  • Call Recording
  • Voice mail
  • Skill routing
  • Reporting
  • Supervision

ACD

Route calls to the right agent every time according to your own business rules with ACD Intelligent Routing.

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IVR

Enable your customers to perform routine operations over the phone by themselves with IVRs messaging and route into desired queues.

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Extensions

Create extensionss for your entire organization and let your team reach each other with a few clicks. Extensions are connected directly under the switchboard number and choose which number displayed on outgoing calls

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Business hours

Configure you business opening hours, set IVR messaging for the closed hours and create delightful customer experiences by diverting customers to other channels.

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Full CRM iIntegration

Your call center is full integrated in BASCRM from day one. Empower your Workforce with Seamless Integrations, fetch and load customer data in real-time.

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Skill Based Routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.

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Full BASCRM integration

Your call center is full integrated in BASCRM from day one with your CRM, Sales and Helpdesk. Empower your Workforce with Seamless Integrations, fetch and load customer data in real-time. Automatically display customer interaction history to make conversations more personalized, agents to be well informed about previous calls, chat, emails before every interaction thus enabling them to deliver a contextual and personalized customer service experience.

ENTERPRISE GRADE PLATFORM

Engineered for reliability, quality and hosted in premium data centers to guarantee a 99.95% up-time. All calls are routed via premium networks enabling crystal clear voice quality.

COMPETITIVE PRICING

Competitive and transparent pricing from the start. No hidden fees. Pay as you grow and simple usage based pricing where you only pay for what you use. Lower cost of ownership with no hardware requirements. Check out our pricing page for details.